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Keeping motivated
When you’re deep in the day to day detail of projects, it’s quite easy to lose sight of the big picture. If you’re making lots of small, incremental changes, you can quickly forget what things were...
View ArticleA busy start to 2015
January is usually a fairly quiet month. It normally takes people a while to get back into things following the Christmas break. This year however, everything seemed to have hit the ground running....
View ArticleSpending time with users
Last week I spent a day in Manchester with my team’s user researcher. She’s visiting people all over the country to help us better understand how people interact with government services. Taking part...
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Plenty more to do
It’s been a fortnight of big announcements. Mike has announced he’s leaving. Leisa is going home. Tom, Ben & Russell have decided to move on. We’ve also said goodbye to some others – Andy,...
View ArticlePlenty done
A few weeks ago was my fifth anniversary at the Government Digital Service. I’ve had the opportunity to work on a huge number of important projects in various roles including software developer,...
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What I mean when I say ‘digital transformation’
Digital transformation is a phrase that gets thrown about a lot in government circles at the moment. It means different things to different people. This makes it impossible for people to really...
View ArticleLessons learnt
For the last 5 years, I’ve been at the heart of efforts to bring government into the digital age. I’ve worked with teams across departments to introduce new ways of doing things, to build new services...
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Create the space to let teams deliver
Building good services takes a lot of effort. Whether it’s gaining a deep understanding of user needs, or changing policy and laws to remove complexity, or piecing together technology to make it all...
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Deliver little, deliver often, avoid the big bang
When building and running services it’s important get into the habit of releasing updates to users on a regular basis. This applies to all phases of a product lifecycle – whether you’re prototyping...
View ArticleWe need to talk about spend controls
Recently, the National Audit Office (NAO) released a report on the Digital Transformation of government. In it, they devote a section to the approach and results of the government’s control of...
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